At Vaishvi Hospital, we value and respect the privacy of our patients, visitors, and users. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you interact with our hospital, website, mobile communication channels, and healthcare services.
We may collect personal details including:
* Full name
* Mobile number
* Email address
* Residential address
* Age and gender
* Emergency contact details
We may collect healthcare-related information such as:
* Appointment details
* Medical history voluntarily provided by patients
* Prescriptions and diagnostic reports
* Treatment records
* Billing and payment information
We may collect records of communication through:
* WhatsApp messages
* SMS
* Phone calls
* Emails
* Website contact forms
This may include appointment confirmations, reminders, follow-ups, support requests, and healthcare notifications.
When you use our website, we may automatically collect:
* IP address
* Browser type
* Device information
* Website usage data
* Cookies and analytics information
Your information is used strictly for legitimate healthcare and hospital operations, including:
* Booking and managing appointments
* Providing medical consultation and treatment
* Sending appointment reminders and healthcare notifications
* Sharing reports, prescriptions, and follow-up information
* Customer support and grievance handling
* Billing and payment processing
* Compliance with legal and regulatory obligations
* WhatsApp Business API communication for healthcare-related services
We do not sell, rent, or trade your personal or medical information to third parties.
Vaishvi Hospital uses the official WhatsApp Business Platform for patient communication purposes including:
* Appointment confirmations
* Appointment reminders
* Follow-up communication
* Health service notifications
* Prescription and report updates
* Patient support communication
Messages are sent only to users who have voluntarily provided their contact details or consented to receive communication from the hospital.
Patients may opt out of WhatsApp communication at any time by replying “STOP” or by contacting the hospital directly.
We may share information only with:
* Authorized hospital staff and doctors
* Trusted technology and cloud service providers
* Official WhatsApp Business API providers
* Government or legal authorities when required by law
All authorized partners and service providers are required to maintain confidentiality and appropriate data protection standards.
We implement reasonable technical and organizational measures to protect personal and medical data, including:
* Secure servers and hosting infrastructure
* Access control and authentication
* Restricted employee access
* Encrypted communication where applicable
While we strive to protect your information, no digital platform or internet transmission can be guaranteed completely secure.
We retain personal and medical information only as long as necessary for:
* Healthcare services
* Medical record maintenance
* Legal and regulatory compliance
* Internal operational purposes
Our website may use cookies and analytics technologies to:
* Improve user experience
* Analyze website traffic
* Enhance website performance and services
Users may disable cookies through browser settings if preferred.
You may have the right to:
* Access your personal information
* Request correction of inaccurate data
* Withdraw communication consent
* Opt out of WhatsApp or marketing communication
* Request deletion of non-mandatory data subject to legal obligations
do not knowingly collect personal information from minors without consent from parents or legal guardians.
Our services may integrate with third-party platforms including Meta and WhatsApp Business services. Use of such services may also be subject to their respective privacy policies and terms.
Vaishvi Hospital reserves the right to update this Privacy Policy at any time. Updated versions will be posted on our official website with the revised effective date.
Vaishvi Hospital
Address: B/h Emerald One, 21-A Windward Business Park, Jetalpur Road, beside Doctor's House Hospital, Vadodara, Gujarat – 390007
Phone: 8490978661
Email: [info@vaishvihospital.com]